bankbank2 is committed to protecting the privacy and personal data of every user on our platform. This Privacy Policy explains in clear terms what information we collect, how we use it, who we share it with, and what rights you have over your own data.
Six core principles that govern every data processing decision at bankbank2. The full legal text in the policy below takes precedence in all cases.
We collect only the personal data that is strictly necessary to operate your Account, process your transactions, and meet our legal obligations. We do not collect data speculatively or for purposes we have not declared.
All personal data held by bankbank2 is encrypted at rest using AES-256 and in transit using TLS 1.3. Access to personal data is restricted to authorised personnel on a need-to-know basis, with full audit logging.
You have the right to access, correct, export, or request deletion of your personal data at any time. Our support team will process all such requests in accordance with applicable data protection law.
bankbank2 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate our platform and fulfil our legal obligations.
Where we share your data with third parties — such as payment processors, KYC verification services, or game providers — we disclose this clearly in our policy and ensure those parties are bound by equivalent data protection standards.
We retain personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. Upon Account closure, your data is retained for the minimum legally required retention period and then securely deleted or anonymised.
This Privacy Policy ("Policy") sets out how bankbank2 ("bankbank2", "we", "us", "our"), the operator of the online gaming platform accessible at bankbank2.cam ("Platform"), collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who access or use our services ("Users", "you", "your").
This Policy applies to all personal data processed in connection with your use of the Platform, including data collected during Account registration, identity verification, payment processing, gameplay, customer support interactions, and marketing communications where you have provided consent.
By accessing the Platform, registering an Account, or otherwise using our services, you acknowledge that you have read and understood this Policy. If you do not agree with how we process your personal data as described herein, you must refrain from using the Platform and may request Account closure in accordance with our Terms & Conditions.
Note for Malaysian Users: While bankbank2 is not subject to the Malaysian Personal Data Protection Act 2010 (PDPA) as an offshore operator, we apply data protection standards aligned with internationally recognised principles to all personal data we process, including data relating to Malaysian residents. We are committed to handling your information with the same rigour that PDPA-regulated entities are required to apply.
For the purposes of this Policy, the following definitions apply:
bankbank2 acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, bankbank2 determines why and how your Personal Data is processed and is responsible for ensuring that such Processing is carried out lawfully, fairly, and transparently.
Where bankbank2 engages third-party service providers to process Personal Data on its behalf (for example, payment processors, fraud detection services, and identity verification providers), those third parties act as Data Processors and are bound by contractual obligations requiring them to process Personal Data only on bankbank2's documented instructions and to maintain appropriate security measures.
When you register an Account, we collect your full legal name, date of birth, email address, and a self-selected username and password. We may also collect your residential address and contact telephone number.
To comply with our licensing obligations and to prevent underage gambling and financial crime, we are required to verify the identity of all Account holders. This process may involve you submitting a copy of a government-issued photo identification document (such as a Malaysian MyKad or passport), a proof of current residential address, and in some circumstances documentation evidencing the source of deposited funds.
We record details of all deposits and withdrawals made through your Account, including payment method identifiers (such as partial bank account numbers, e-wallet identifiers, or cryptocurrency wallet addresses), transaction amounts, timestamps, and processing outcomes. We do not store full payment card numbers on our systems.
We record your gameplay activity, including games played, bets placed, wagering amounts, game outcomes, session durations, and responsible gambling tool settings. This data is used for account administration, regulatory compliance, and the detection of problem gambling behaviour.
We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data is used for security monitoring, fraud prevention, and platform optimisation.
We retain records of your communications with our customer support team, including live chat transcripts, email correspondence, and any attachments you provide. These records are used for quality assurance, dispute resolution, and regulatory compliance.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, date of birth, username | Account creation and management |
| KYC Data | MyKad copy, passport, utility bill | Identity verification, legal compliance |
| Financial Data | Transaction history, payment method IDs | Payment processing, AML compliance |
| Gameplay Data | Bets placed, game history, session logs | Service delivery, responsible gambling |
| Technical Data | IP address, browser, device type | Security, fraud prevention, analytics |
| Communications Data | Support chat logs, emails | Customer service, dispute resolution |
bankbank2 processes your Personal Data for the following purposes:
bankbank2 processes your Personal Data on one or more of the following legal bases:
bankbank2 does not sell your Personal Data. We may share your Personal Data with third parties only in the following circumstances:
We engage carefully selected third-party service providers to assist us in operating the Platform. These include payment processors (including the operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency settlement services), identity verification and KYC providers, fraud detection and security services, cloud hosting and infrastructure providers, customer support platform operators, and game content licensors. All such processors are bound by data processing agreements that restrict their use of your data to the specific services they provide to us.
We may disclose your Personal Data to our licensing regulator, law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, or where such disclosure is necessary to prevent or detect serious crime, protect the safety of individuals, or exercise and defend legal claims.
In the event that bankbank2 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your Personal Data may be transferred to the successor entity. We will take reasonable steps to notify affected Users of any such transfer and to ensure that the successor entity is bound by equivalent data protection obligations.
bankbank2 operates internationally and your Personal Data may be stored or processed in jurisdictions outside Malaysia. Where Personal Data is transferred internationally, bankbank2 takes appropriate measures to ensure that such transfers are carried out in compliance with applicable data protection standards, including by entering into standard contractual clauses or equivalent data transfer mechanisms with the receiving parties.
You acknowledge that the data protection laws of certain countries to which your data may be transferred may differ from, and may not provide the same level of protection as, the laws of Malaysia. bankbank2 will take all reasonable steps to ensure your data remains protected regardless of where it is processed.
bankbank2 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of the Platform. bankbank2 does not use third-party advertising cookies or cross-site tracking for commercial profiling purposes.
bankbank2 retains Personal Data for the following periods:
Upon the expiry of the applicable retention period, Personal Data is securely deleted or rendered permanently anonymous in a manner that prevents re-identification.
bankbank2 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction:
While bankbank2 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the security of your Account credentials and should notify us immediately if you suspect any unauthorised access to your Account.
Subject to applicable law and certain limited exceptions, you have the following rights with respect to your Personal Data held by bankbank2:
To exercise any of these rights, please contact our Data Protection team via live chat or by email at [email protected]. We will respond to all verified requests within thirty (30) calendar days. In some cases we may need to verify your identity before processing a request.
The bankbank2 Platform is strictly intended for individuals aged 21 years or older. We do not knowingly collect or process Personal Data relating to persons under the age of 21. If we become aware that Personal Data has been collected from a person under the age of 21, we will immediately suspend the relevant Account, void any associated balances in accordance with our Terms & Conditions, and securely delete the personal data in question.
If you believe that a person under the age of 21 has registered an Account with bankbank2, please notify us immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports promptly.
bankbank2 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our services. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where the changes are significant, we will take reasonable steps to notify active Account holders through the Platform or by email.
We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of a revised Policy constitutes your acknowledgement of the changes. If you do not accept any material changes to this Policy, you should cease using the Platform and request Account closure in accordance with our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about how your Personal Data has been handled, please contact the bankbank2 Data Protection team through any of the following channels:
We take all privacy complaints seriously and will acknowledge receipt of your complaint within five (5) business days. Where we are unable to resolve a complaint to your satisfaction, you may have the right to refer the matter to a relevant supervisory authority or data protection regulator in your jurisdiction.
For urgent account security matters — such as suspected unauthorised access — please use the live chat channel, which is staffed around the clock with peak coverage during Malaysian daytime hours (8am–2am MYT).
Now that you understand how bankbank2 protects your personal data, explore the platform with confidence. Live casino, sports betting, Liga Super Malaysia odds, and seamless MYR deposits via Touch 'n Go, Boost, FPX, and more. 21+ only. Play responsibly.