Gambling at bankbank2 is designed to be entertainment — not a financial strategy, not a way to cope with stress, and not something that should interfere with your daily life. This page outlines everything we do to help you stay in control, and where to go if you need support.
I am 21 years of age or older and gambling with money I can afford to lose.
I have set a deposit limit and I stick to it, regardless of whether I am winning or losing.
I take regular breaks and do not chase losses after a bad session.
Gambling does not interfere with my work, studies, family, or financial obligations.
I treat gambling as leisure — not as a source of income or a way to recover past losses.
If you answered "No" to any of the above, we strongly encourage you to use our responsible gambling tools or contact a support service.
bankbank2 was built specifically for the Malaysian market — and that means building it for real people with real lives. Players in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia deserve a platform that actively works to keep gambling fun, contained, and within their control. That is not just a compliance statement — it is a core product value.
Problem gambling can develop gradually. It does not announce itself with a single bad night. The warning signs are often subtle: chasing a loss with a bigger bet, checking your phone during dinner to see if a live football match has turned, or funding gambling from money earmarked for rent. bankbank2 takes these patterns seriously.
We invest in proactive responsible gambling tools — not because we are required to by regulators, but because we want bankbank2 to be a platform that people can use for years without it costing them more than they intended to spend. A player who gambles sustainably is a player who stays, and that aligns our interests with yours.
The following are recognised warning signs that gambling may no longer be under control. If several of these apply to you or someone you know, it is time to reach out for help.
Repeatedly returning to gambling to try to win back money already lost ("chasing losses").
Borrowing money, selling possessions, or missing bill payments to fund gambling activity.
Concealing the amount of time or money spent gambling from family or friends.
Feeling anxious, irritable, or restless when unable to gamble, or when trying to cut down.
Spending significantly more time gambling than originally intended, despite plans to stop.
Gambling activity is negatively affecting work, study, family relationships, or personal health.
Needing to bet increasingly larger amounts to achieve the same level of excitement or satisfaction.
Every tool listed below is available to all players at no cost and with no waiting period. They are built into the platform — not buried in a help menu.
Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately. Limit increases require a mandatory seven-day cooling-off period — this is intentional.
Set a maximum net loss amount per session, per day, or per week. When your loss limit is reached, the platform will stop accepting wagers until the period ends. Loss limits are an effective way to ensure a bad run does not spiral beyond your comfort level.
Receive an on-screen notification after a set period of continuous play — 30 minutes, one hour, two hours, or a custom interval of your choosing. The reminder shows your session duration and prompts you to take a break. You remain in control of whether to continue.
Request a temporary pause of your account for 24 hours, 7 days, or 30 days. During a cool-off period your account is suspended — you cannot log in, deposit, or place wagers. This is ideal when you feel you need a short break but do not want a permanent exclusion.
Request a minimum 6-month or permanent self-exclusion from bankbank2 at any time via live chat or email. Self-exclusion takes effect within four hours of confirmation. The exclusion cannot be reversed or shortened during the exclusion period — this is a firm commitment on our part.
Request a full account activity statement at any time showing your deposit history, withdrawal history, total wagers, net win/loss, and bonus activity. Seeing the numbers clearly — without the in-the-moment excitement — is often the most effective self-awareness tool we offer.
Setting up your limits takes less than two minutes and makes a genuine difference to how your gambling experience unfolds. Here is how to do it at bankbank2.
Access bankbank2 and navigate to your Account settings. Look for the "Responsible Gambling" or "Player Protection" section in the account dashboard.
Select the type of limit you want to set — deposit limit, loss limit, or session time reminder. You can set multiple limit types simultaneously. We recommend setting both a deposit limit and a loss limit as a starting baseline.
Enter the MYR amount or time period for your chosen limit. Be realistic — base your limit on your discretionary entertainment budget, not on what you hope to win back. A limit that feels slightly uncomfortable to set is usually the right one.
Confirm the limit. Reductions are applied instantly. If you later wish to increase a limit, the increase will only take effect after a mandatory seven-day cooling-off period — giving you time to reconsider. There is no way to bypass this period.
If you cannot find the limit settings or want to request a self-exclusion, contact our live chat support team 24/7. Our team will process any responsible gambling request immediately — no waiting periods, no friction.
Read through these questions honestly. If the answer to more than two is "Yes", we strongly encourage you to use our limit tools or speak to a support organisation.
Have you ever gambled with money that was set aside for essential expenses — rent, food, utility bills, or family needs?
Have you ever felt the need to go back and win back money you lost during a previous session?
Have you ever lied to someone close to you about how much time or money you spend on gambling?
Have you ever continued gambling beyond your original budget because you were convinced your luck was about to change?
Has gambling ever been a way for you to escape from personal problems, depression, anxiety, or stress?
Have people who care about you expressed concern about your gambling habits?
bankbank2 strictly enforces a minimum age of 21 years. All accounts are subject to mandatory KYC age verification before withdrawals are processed. If you share a device with family members or younger people, consider using parental control or filtering software to prevent access to gambling sites.
If you believe a person under 21 is using your account or has registered their own, contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports without delay.
If you or someone you care about is struggling with gambling, please reach out to one of these organisations. All contact information is provided as plain text — none of these are clickable links, to avoid accidental access by vulnerable individuals.
Malaysia's national social welfare hotline. Available 24/7 for counselling and referrals related to gambling harm, financial distress, and family crisis. Operated by the Ministry of Women, Family and Community Development.
An internationally recognised responsible gambling charity providing free, confidential information, advice, and support for people affected by problem gambling. Resources are available in English and accessible from Malaysia.
A fellowship of individuals who share their experiences with problem gambling. GA Malaysia holds regular meetings in Kuala Lumpur and Petaling Jaya, and online meetings accessible from anywhere in Malaysia.
Our own responsible gambling team is available 24/7 via live chat on the platform. For self-exclusion, limit requests, or wellbeing concerns, you can also reach us at [email protected]. All responsible gambling requests are processed as a priority.
Set your limits before you start. Take breaks. Track your spending. If you ever feel gambling is no longer fun, or if it is affecting your life in ways you did not intend, use our tools or contact our support team immediately. We are here to help. 21+ only.